Beth Berry has built her career of more than 30 years teaching companies how to nurture great customer service professionals. Berry has been an essential part of the lawn care industry. She was a founding leader of Scotts LawnService, where she managed and mentored 88 corporate service centers teaching them everything from defusing an angry customer to enacting quick, mutual-win decisions and making every customer feel like the only customer.
She also developed and managed Scotts’ social media and public relations. Featured in the New York Times bestseller, “Youtility” by Jay Baer, Berry shows companies how to leverage mobile technology to maximize customer experience. A Disney Institute for Service Excellence and Ritz Carlton University for Service Differentiation alumni, she is a well-respected keynote speaker and instructor at national customer service, sales and marketing events, including JD Powers Voice of Experience and SOCAP International.